Call Center Training »

An Ideal, sculptured, call centre training, befitting a candidate of any caliber. We shall make our learner call friendly, skillful, interactive and convincing. Dawn India Career solutions is people conscious. If it is ‘Like Father Like Son’ - we are here ‘Like Customer Like Service’. We create candidates who work with passion, confidence, integrity and effectiveness.

Our team is within a framework of highly qualified and experienced faculty members who love to work with involvement. We have a wealthy knowledge of what is expected of, by our customers and our training modes and modules are tailored in accordance with the need of each customer.

TRAINING MODULES

• Customer service
  We are here to trigger off what is already potent there within a learner. We train how to optimize one’s relationship with the customers of different kinds;
  
• Phonetics, Accent Neutralization and Voice modulation
  We help learners overcome mother tongue influence, regional inflection, borse firmate imitazioni perfette and develop a neutral speech pattern;
• Mock calls
  On floor assistance for IT industries, soft skills, accent coaching and telephone etiquettes;
• Assertive Behavior
  We teach how to exert influence in a workplace and personal life;
• Game session
  We have motivational games to boost morale and retention in call centers and for enrichment of vocabulary;
• Telephone etiquette
  We give good telephonic tips which make the candidates deliver confident and apt responses;
• Audio sessions
  Graded self assessment through audio sessions. Candidates listen to their own voice, identify errors and learn the accuracy of speaking with the right pitch, stress, intonation fake tas and modulation along with proper grammatical accuracy;
• Video recorded performance
  Based on the confidence level candidates get their performances recorded to check their body language, facial expressions, eye contact and of course their communication skills;
• Listening skills
  One learns the benefits of active listening; overcomes the barriers of listening replica uhren kaufen and becomes an active listener.

Copyright © guru
Trademark notice  •  Privacy statement
Powered by Conceps